Contact information
Contact Policy for Rare Gems Jewellery
At RARE GEMS JEWELLERY, we value communication with our customers and strive to offer the best service possible. To ensure we provide prompt assistance, we ask that all inquiries follow the guidelines outlined below.
How to Contact Us
1. Email Inquiries:
For general inquiries, product questions, order status, returns, or any other customer service-related concerns, please reach out to us via email at:
Email: raregemsjewellery@outlook.com
Our customer support team typically responds within 24-48 hours on weekdays. Please include your order number and a brief description of your query to help us assist you more efficiently.
2. Phone Support:
If you prefer to speak directly with a member of our team, you can reach us by phone:
Phone Number: +91 7588040932
Our phone lines are open Monday to Friday, 9:00 AM to 6:00 PM
Please leave a voicemail if you are unable to reach us during business hours, and we will return your call as soon as possible.
Contacting Us About Orders or Exchange
- For order status, please include your order number in your email subject line for faster processing.
- For returns, please ensure your email includes your order number, the item you wish to return, and the reason for the return.
Privacy and Security
We are committed to protecting your privacy. Please avoid sending sensitive information, such as your full credit card details, via email or phone. We may request this information securely through our payment system if necessary.
Feedback & Suggestions
We love hearing from our customers! If you have suggestions or feedback about our products or service, please feel free to email us at:
Email: raregemsjewellery@outlook.com